Christiana Etok
@christianaetok
Account Executive focused on client growth, retention, and problem-solving.
NigeriaWhat I'm looking for
I’m a passionate, self-motivated professional with a strong interest in solving complex problems through creative thinking and practical human relations. I apply communication and customer-focused best practices to help organizations become more efficient and effective.
Since December 2023, I’ve worked as an Account Executive at Scib Nigeria & Co. Ltd—marketing health insurance to new and existing clients, arranging business meetings, and promoting products/services by addressing client objectives. I also manage assigned clients and prospects through timely documentation, scheme recordkeeping, complaint resolution, and periodic reporting to support service delivery.
Previously, I served as a Retention and Growth officer at AVON Health Maintenance Organization (December 2022–December 2023) and handled client satisfaction, onboarding, referrals, invoicing follow-ups, contract/document execution, and proactive complaint management. I also bring quality assurance experience as a Quality Assurance Agent/Teamlead (October 2022–December 2022) and earlier customer care responsibilities (September 2018–October 2022), including call and message handling, accurate logging, and coordination with other departments.
Experience
Work history, roles, and key accomplishments
Account Executive
Scib Nigeria & Co. Ltd
Dec 2023 - Present (2 years 8 months)
Market health insurance to existing and new clients while implementing growth strategy focused on financial expansion and customer satisfaction. Manage assigned clients and prospects, including scheme documentation, complaint resolution, and periodic reporting.
Volunteer
Lagos Food Bank
Dec 2021 - Present (4 years 8 months)
Support food bank outreach by packaging food items and distributing relief materials to beneficiaries. Provide counselling services to young boys and girls.
Retention and Growth Officer
Avon Health Maintenance Organization
Dec 2022 - Dec 2023 (1 year)
Build and maintain client relationships to retain clients and grow Avon HMO enrollee population and revenue. Handle client onboarding, contracts and documentation, complaint resolution, renewals/invoicing follow-up, and regular customer satisfaction reporting.
Quality Assurance Agent Teamlead
Avon Health Maintenance Organization
Oct 2022 - Dec 2022 (2 months)
Monitor and evaluate inbound calls and digital support interactions against quality assurance standards, and ensure call center agents adhere to QA instruments and SOPs. Lead trainings and provide performance feedback, action plans, and rolling reports on quality and productivity.
Customer Care Representative
Avon Health Maintenance Organization
Sep 2018 - Oct 2022 (4 years 1 month)
Handle incoming calls and messages from clients, enrollees, care providers, and prospects to resolve enquiries and complaints. Log and document interactions, coordinate with other departments for timely feedback, and authorize care providers under preauthorization guidelines.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
2017 - 2018
Completed National Youth Service Corps (NYSC) service in Yenagoa, Bayelsa State.
University of Uyo
B.Ed., Guidance & Counseling
2013 - 2016
Grade: Second Class Lower
Earned a B.Ed. in Guidance & Counseling at the University of Uyo (Second Class Lower).
Calvary College
West African Examination Council (WASSCE), Secondary Education (WASSCE)
2005 - 2010
Attended Calvary College in Lagos State and completed coursework leading to the West African Examination Council (WASSCE).
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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