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Christel Pernites

@christelpernites

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Customer Service Representative at BrightStart Agency, responding to customer inquiries and Trustpilot feedback.

Philippines

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What I'm looking for

I’m looking to join an organization that values adaptability and continuous growth, where I can contribute as a collaborative and resourceful team member.

At BrightStart Agency, I handle inbound and outbound customer communications by phone and email, responding to inquiries, concerns, and requests. I also provide clear responses to customer feedback through Trustpilot.

During my on-the-job training at Satingin Construction and Supply, I assisted with billing, prepared cash and check vouchers, and supported warehouse data encoding and inventory records. I hold a Bachelor of Science in Business Administration, majoring in Business and Operations Management with a Business Analytics specialization track.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

BrightStart Agency

Oct 2023 - Present (3 years)

Handles inbound and outbound customer communications through phone and email, addressing inquiries and concerns while maintaining a professional approach. Manages customer service through Trustpilot, providing clear responses to customer feedback.

Customer Service Communication Skills Trustpilot Email Management Phone Support

On-The-Job Training

Satingin Construction and Supply

Feb 2026 - May 2026 (3 months)

Assisted in billing operations, preparation of cash and check vouchers, and release of checks and payslips. Performed warehouse data encoding, maintained inventory records, and supported daily administrative operations.

Billing Data Entry Inventory Management Administrative Support

Education

Degrees, certifications, and relevant coursework

De La Salle University–Dasmariñas

Bachelor of Science in Business Administration, Business Administration

2022 - 2026

Pursued a Bachelor of Science in Business Administration with a major in Business and Operations Management and a specializations track in Business Analytics.