chris selemidas
@chrisselemidas
Customer contact officer at Concentrix on the Australian Taxation Office contract, with the team's lowest average handling time.
AustraliaWhat I'm looking for
At Concentrix, I work as a Customer contact officer on the Australian Taxation Office contract. I have the team's lowest average handling time and the highest workload and calls taken.
Previously, I worked as a Customer service agent for Serco under its NDIA contract, meeting customer expectations and KPIs while following company procedures. Before that, I dealt roulette at Crown Casino and wrote content for Runetarium.
Since 2017, I've run a crypto mining rig business, hand-building 12 rigs from 72 GTX 1070 graphics cards. I learned Linux-based programming and rig optimization, and continue to troubleshoot and repair the rigs.
Experience
Work history, roles, and key accomplishments
Working on the Australian Taxation Office contract, providing high-quality customer service, meeting and overachieving KPIs, and achieving the lowest average handling time and highest workload in the team.
Crypto Mining Rig Business Owner
Self Employed
Jan 2017 - Present (9 years 10 months)
Purchased 72 GTX 1070 graphics cards and hand-built 12 mining rigs that continue to operate with minimal maintenance. Learned Linux-based programming, optimization, troubleshooting, and manual repairs.
Worked under the NDIA contract, providing polite and empathetic phone demeanor, meeting and overachieving KPIs, and consistently meeting customer expectations while following company procedures.
Content Writer
Runetarium
Jan 2020 - Dec 2021 (1 year 11 months)
Worked as a content writer, developing skills in meeting deadlines, proofreading, and attention to detail.
Roulette Dealer
Crown Casino
Jan 2010 - Dec 2011 (1 year 11 months)
Worked as a roulette dealer, developing attention to detail, money handling management, quick mathematics, and customer service skills.
Education
Degrees, certifications, and relevant coursework
Code Academy
Python Certification, Computer Science
Currently learning programming languages, including Python and working towards Java certification.
Mill Park Secondary College
High School Diploma, General Studies
Completed secondary education at Mill Park Secondary College in 2009.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Job categories
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