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Chris Rivera

@chrisrivera

Customer support and operations at The Crown Maids LLC, building digital intake and booking workflows.

At The Crown Maids LLC, I manage customer inquiries by phone, text, and email for a U.S.-based service business. I gather service needs, prepare quotes, coordinate bookings, and follow up through resolution.

I built digital intake, lead-tracking, booking, and communication workflows using Google Forms, Google Sheets, and Square. I also created customer-service scripts, onboarding procedures, and task trackers to support consistent remote operations.

At Advance Auto Parts, I managed daily store operations and customer support while leading a team of 15+ employees. I resolved escalated complaints, returns, product questions, and service issues through resolution.

At CVS Health, I supported customers and coordinated team priorities during high-volume shifts. Earlier, as General Manager at U-Haul International, I managed customer service, reservations, fleet availability, staffing, and day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Operations Lead

Current

The Crown Maids LLC

Jul 2025 - Present (1 year 3 months)

Manage customer inquiries, prepare quotes, coordinate bookings, and follow up through resolution. Built digital intake, lead-tracking, booking, and communication workflows using Google Forms, Google Sheets, and Square.

Customer Support Client Onboarding Phone Support Email Support Text Based Support Scheduling Documentation Google Form Google Sheets Square Process Improvement

Store Manager

Advance Auto Parts

Feb 2017 - Jun 2026 (9 years 4 months)

Managed daily store operations and high-volume support for retail customers and commercial accounts while leading a team of 15+ employees. Resolved escalated complaints, returns, product questions, and service issues.

Customer Support Escalation Resolution Team Leadership Training Inventory Control Cash Handling Digital Systems

Shift Manager

CVS Health

Aug 2022 - Jan 2026 (3 years 5 months)

Supported customers and coordinated team priorities in a fast-paced environment, resolving concerns with patience, accuracy, and attention to detail. Assisted with transactions, store operations, employee training, and service standards.

Customer Support Team Coordination Training Store Operations Attention To Detail

General Manager

U-Haul International

Oct 2014 - Feb 2017 (2 years 4 months)

Managed customer service, reservations, fleet availability, staffing, inventory, and day-to-day operations in a time-sensitive rental environment. Handled customer issues and service recovery while coordinating vehicles, trailers, team schedules, sales activity, and operating requirements.

Customer Service Reservations Fleet Management Staffing Inventory Management Operations Management Service Recovery