At linehaul.ai, I lead Customer Operations for enterprise transportation accounts across North America. I manage the customer lifecycle from onboarding through ongoing account management, and develop SOPs for shipment execution, tracking, and exception management.
I work with Sales, Pricing, Carrier Operations, and Leadership to improve scalable processes. I also analyze operational KPIs, resolve customer escalations, and build customer-specific playbooks.
At Everest Transportation Systems, I increased annualized revenue by 65.89% to $2.57M as an Enterprise Sales Executive. Earlier, I managed strategic transportation accounts, improved operational efficiency by 15%, and grew existing customer revenue by 20%.
