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Zrinka Hrepic

@zrinkahrepic

Team supervisor and customer service professional driving operational quality and client satisfaction.

Croatia
Message

What I'm looking for

I seek a customer-focused, collaborative role where I can lead teams, improve operational workflows, and contribute to process accuracy and service quality.

I am a detail-oriented team leader with proven experience in customer service, team supervision, and invoicing, consistently promoted through high performance. I have led teams, coordinated operational workflows, managed client communications, and advised senior management to support business continuity and informed decision-making.

My achievements include supervising a 10-person team with performance tracking and regular 1-on-1s, maintaining high call quality under heavy volume, organizing and issuing provider invoices, and auditing records to correct inconsistencies. I bring approachability, dependability, and adaptability to new responsibilities.

Experience

Work history, roles, and key accomplishments

AL

TSS Invoicing

American Logistics

Nov 2023 - Mar 2024 (4 months)

Organized and issued provider invoices, addressed payment discrepancies, audited trip records and managed corporate credit card billing to ensure accurate financial records.

Education

Degrees, certifications, and relevant coursework

Zrinka hasn't added their education

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Tech stack

Software and tools used professionally

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Zrinka Hrepic - Team Supervisor - American Logistics | Himalayas