Open to opportunities

Zrinka Hrepic

@zrinkahrepic

Message

Team supervisor and customer service professional driving operational quality and client satisfaction.

Croatia

Message

What I'm looking for

I seek a customer-focused, collaborative role where I can lead teams, improve operational workflows, and contribute to process accuracy and service quality.

I am a detail-oriented team leader with proven experience in customer service, team supervision, and invoicing, consistently promoted through high performance. I have led teams, coordinated operational workflows, managed client communications, and advised senior management to support business continuity and informed decision-making.

My achievements include supervising a 10-person team with performance tracking and regular 1-on-1s, maintaining high call quality under heavy volume, organizing and issuing provider invoices, and auditing records to correct inconsistencies. I bring approachability, dependability, and adaptability to new responsibilities.

Experience

Work history, roles, and key accomplishments

Team Supervisor

American Logistics

Mar 2024 - Dec 2025 (1 year 9 months)

Led and supervised a team of 10, improving call quality through performance tracking and weekly 1:1s; coordinated operational workflows and advised senior management on operational inquiries.

Team Leadership Performance Tracking Customer Service Workflow Management Communication Coaching Invoicing Documentation

TSS Invoicing

American Logistics

Nov 2023 - Mar 2024 (4 months)

Organized and issued provider invoices, addressed payment discrepancies, audited trip records and managed corporate credit card billing to ensure accurate financial records.

Invoicing Auditing Documentation Attention To Detail

Customer Service Agent

American Logistics

Oct 2021 - Nov 2023 (2 years 1 month)

Maintained efficient call handling during high traffic while resolving conflicts and payment-related inquiries; managed client communications across phone and email and upheld operational protocols.

Customer Service Conflict Resolution Email Support Invoicing Time Management