Open to opportunities

Mecollson Louis-aime

@mecollsonlouis-aime

Message

I am an experienced administrative and customer support specialist delivering empathetic service.

United States

Message

What I'm looking for

I am seeking a client-facing administrative or support role where I can use multilingual communication, empathy, and case coordination to help clients and grow within a collaborative, service-oriented team.

I am an accomplished customer service and administrative specialist with a proven history of resolving inquiries, fostering positive relationships, and delivering outstanding service. I am passionate about building relationships, breaking language barriers, and communicating with empathy.

As a Support Family Specialist/Social Worker I provided comprehensive support and resources to families of children with chronic or serious medical conditions, coordinated care with healthcare professionals, conducted assessments, and developed personalized care plans.

In legal and front-desk roles I performed trademark counseling and ensured legal compliance for new brands, and worked airport front-desk operations verifying documentation and security procedures under international regulations. I consistently ensured processes met regulatory standards and client needs.

I bring sales and customer-care experience across multiple industries, strong administrative and data-analysis capabilities, multilingual fluency, and artistic strengths. I am pursuing Social and Behavioral Sciences studies and seek opportunities where I can apply my empathy, language skills, and case coordination abilities.

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Experience

Work history, roles, and key accomplishments

Activity Therapist Specialist

Spectrum for Living

Mar 2025 - Jun 2025 (3 months)

Designed and delivered activity programs for clients with intellectual and developmental disabilities to improve social and cognitive engagement. Assisted with ADLs, toileting, feeding, and transportation in accordance with medical records and care plans.

Documentation Cognitive Stimulation

Support Family Specialist

Children's Health & Research Foundation

Oct 2023 - Dec 2024 (1 year 2 months)

Provided comprehensive support and resources to families of children with chronic medical conditions and coordinated multidisciplinary care. Conducted assessments, developed personalized care plans, and facilitated support groups and educational workshops.

Care Coordination Case Management Resource Navigation Healthcare Collaboration Facilitation Documentation

Trademark Counselor

Brown IP Law Firm

Feb 2022 - Mar 2023 (1 year 1 month)

Managed trademark and IP legal services for brands entering the Haitian market, ensuring filings, affidavits, renewals, and changes complied with national regulations. Advised clients on documentation and maintained up-to-date legal records.

Trademark Legal Research Compliance Intellectual Property Law

Front Desk Agent

Aéroport National Toussaint Louverture

Mar 2020 - Apr 2022 (2 years 1 month)

Performed front desk and passenger services including document verification, baggage and body searches, and coordination with airlines to ensure compliance with international aviation regulations. Supported multiple airlines with security and customer assistance.

Documentation Verification Customer Service

Sales Representative

HBC Health Benefits Center

Jun 2017 - Nov 2019 (2 years 5 months)

Conducted inbound and outbound sales and customer care for healthcare and telecom products, meeting sales targets and resolving customer inquiries. Utilized CRM to track leads, collaborated on sales strategies, and participated in market research and survey projects.

Sales Customer Service CRM Outbound Calling