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Chris Jagernath

@chrisjagernath

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Technical Consultant at PointClickCare delivering SSO and account-provisioning implementations for clients.

Canada

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At PointClickCare, I conducted workflow reviews and application validations with external development teams to check API requirements, compliance standards, and intended use cases.

I also led technical consultations and implementations for clients integrating Single Sign-On and User Account Provisioning into customer databases. Earlier, I supported clients with the daily tasks and functioning of skilled nursing facilities.

Experience

Work history, roles, and key accomplishments

Technical Consultant

PointClickCare

Apr 2024 - Jul 2026 (2 years 3 months)

Conducted detailed workflow reviews and application validations with external development teams to ensure apps meet API requirements and compliance standards. Led technical consultations and implementations for clients integrating Single Sign-On and User Account Provisioning.

APIs SSO User Provisioning Review Workflows Application Validation Compliance Technical Consulting Implementation

Customer Support Representative

PointClickCare

Mar 2019 - Nov 2020 (1 year 8 months)

Increased customer satisfaction through excellent communication skills and positive attitude. Provided information and assistance to clients to support daily tasks and functioning of skilled nursing facilities.

Customer Satisfaction Communication Skills Interpersonal Skills client support Skilled Nursing Facilities