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@taimourfarooqi
ServiceNow developer driving automation and improved user experience.
I am a ServiceNow developer with experience designing, developing, and maintaining ServiceNow portals, widgets, flows, integrations, and custom endpoints to automate workflows and improve operational efficiency. I have worked across CSM and ITSM modules, led integrations for bi-directional ticket updates, and implemented catalog automations that reduced turnaround times while improving data visibility and user satisfaction.
I mentor junior administrators, provide training to users on platform capabilities, and collaborate with cross-functional teams to identify improvement opportunities in reporting, inbound email actions, and routing processes. I hold a ServiceNow Certified System Administrator certification and an Advanced Diploma in Computer Engineering, and I focus on delivering secure, scalable solutions using APIs, mid servers, and automation tools.
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Work history, roles, and key accomplishments
Agio Inc.
Jan 2025 - Present (10 months)
Designed and maintained dynamic ServiceNow portal pages and custom configurations, and implemented flows and actions in the Service Catalog to automate requests and reduce turnaround times.
PwC Canada
Jan 2023 - Jan 2025 (2 years)
Built custom solutions within CSM and ITSM modules, led bi-directional ticket integrations to improve collaboration and response times, and mentored junior administrators.
Statejm Inc.
Jun 2020 - Dec 2022 (2 years 6 months)
Developed Mid Server, Python, and API-based solutions to automate analyst tasks and integrated ServiceNow with security platforms, while administering instances for clients to ensure availability.
Degrees, certifications, and relevant coursework
Advanced Diploma, Computer Engineering
2019 -
Completed an Advanced Diploma in Computer Engineering at Seneca Polytechnic beginning in August 2019.
Software and tools used professionally
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