Taimour Farooqi

I am a ServiceNow developer with experience designing, developing, and maintaining ServiceNow portals, widgets, flows, integrations, and custom endpoints to automate workflows and improve operational efficiency. I have worked across CSM and ITSM modules, led integrations for bi-directional ticket updates, and implemented catalog automations that reduced turnaround times while improving data visibility and user satisfaction.

I mentor junior administrators, provide training to users on platform capabilities, and collaborate with cross-functional teams to identify improvement opportunities in reporting, inbound email actions, and routing processes. I hold a ServiceNow Certified System Administrator certification and an Advanced Diploma in Computer Engineering, and I focus on delivering secure, scalable solutions using APIs, mid servers, and automation tools.