Andrée-Anne Nolin

I've led 15+ end-to-end software implementations at AlayaCare, from discovery and configuration through deployment and user training for private and governmental home healthcare agencies.

I partner with clients to deliver data-driven workflow improvements and collaborate with product and engineering teams to refine features around client needs. My business optimization work increased a client satisfaction score by 15% in six months, and I was named AlayaCare's “Top Customer-Focused Consultant” in 2024.

Previously at Zoom, I managed a portfolio of 100 clients, led feature and usage conversations, reduced churn risk, and delivered the Customer Success department's largest upsell for fiscal year 2022.

At Tracktik, I redesigned billing and payroll training to reduce training and adoption time from nine to six weeks, improved new-hire onboarding, and turned around escalated implementations. I bring a practical, client-focused approach to training, process improvement, and SaaS adoption in both French and English.