At Altea Active Toronto, I lead Member Engagement Associates and Team Leads across front-of-house operations. I manage scheduling, onboarding, coaching, and member escalations while partnering with other departments on workflow improvements and club-wide engagement events.
At Bone and Biscuit Liberty Village, I led store operations and sales initiatives that exceeded revenue targets while maintaining customer satisfaction. I also managed the employee lifecycle and financial operations, and negotiated supplier contracts to reduce operating costs while protecting product quality and continuity.
