Drusilla Morgan
@drusillamorgan
Lead Property Manager who boosts revenue, compliance, and tenant satisfaction.
CanadaWhat I'm looking for
I bring 10+ years of experience in providing exceptional customer service and 4+ years of residential property management. As a self-motivated, detail-oriented team player, I lead through strong listening, excellent communication, and analytical problem-solving.
In my Lead Property Manager role with Heron Property Management, I oversaw contracts, processed new landlords into the system, and leased units by reviewing tenant applications and verifying information. I initiated tenant background checks via Equifax and MiProperty, completed tenant screening, and managed a property portfolio—growing company revenue by over $20K by obtaining new contracts.
I’m also comfortable handling compliance and operations: I attended Landlord Tenant Board (LTB) hearings for evictions, supervised office teams and vendors/contractors, and communicated with tenants and contractors by email and phone. Across superintendent and maintenance experience, I conducted daily building inspections, completed maintenance requests, managed orders of supplies/appliances, and performed repairs and boiler/system checks to keep properties safe and compliant.
Experience
Work history, roles, and key accomplishments
Lead Property Manager
Heron Property Management
Aug 2022 - May 2023 (9 months)
Managed landlord onboarding, leasing, and tenant screening, including initiating background checks and collecting verification documents. Increased company revenue by over $20K through new contracts and supervised the office team and vendors/contractors.
Assistant Superintendent
Greencrest Properties
Dec 2021 - May 2022 (5 months)
Provided on-call maintenance support for building emergencies and supported day-to-day building cleanliness and upkeep.
Resident Manager & Leasing
Arcanos Property Management
Aug 2020 - Feb 2022 (1 year 6 months)
Supported tenant relations and leasing by scheduling viewings, running tenant pre-screening, and collecting rent payments. Issued written tenant notices, handled maintenance requests, and completed daily and annual inspections to maintain compliance with Ontario’s Building Code and LTB requirements.
Building Maintenance Manager
Northview Reit
May 2019 - Jul 2020 (1 year 2 months)
Ensured safety of common areas and completed maintenance work orders, including drywall repairs, painting, and minor electrical/plumbing fixes. Managed subcontractors, supported move-in/move-out inspections, and performed grounds and snow/ice control while coordinating notices to residents.
Education
Degrees, certifications, and relevant coursework
Centennial College
Diploma, Architectural Technology
2025 -
Completed an Architectural Technology diploma through Centennial College’s online program starting Jan 2025 and is currently in progress.
Hephzibah High School
High School Diploma, High School
Completed high school at Hephzibah High School, graduating May 2010.
The Center for Skilled Trades
Certificate, Women in Skilled Trades (WIST)
2018 -
Earned a Women in Skilled Trades (WIST) certificate from The Center for Skilled Trades in Sept 2018.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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