Open to opportunities

Shakira User

@shakirauser

Message

Dedicated property management professional with strong customer service skills.

Canada

Message

What I'm looking for

I seek a dynamic role that fosters professional growth and allows me to enhance tenant experiences.

I am a dedicated property management professional with a proven track record of delivering exceptional customer service and operational excellence. Currently serving as an Assistant Property Manager at Tricon Residential, I oversee a team and ensure the smooth operation of property administration. My experience includes managing tenant inquiries, maintaining accurate records, and leading staff to uphold high service standards.

Previously, I held roles as a Property Administrator and Lead Concierge, where I honed my skills in communication, problem-solving, and sales. My ability to analyze trends and manage resident relations has consistently contributed to tenant satisfaction and retention. I am passionate about creating positive living experiences and driving organizational success through effective management practices.

Experience

Work history, roles, and key accomplishments

Current

Assistant Property Manager

Current

Tricon Residential

Aug 2023 - Present (1 year 10 months)

Currently overseeing property administration and providing exemplary customer service to residents and guests. Responsible for managing schedules, staff reviews, and maintaining accurate records using Yardi and D365 systems.

Customer Service Property Management Yardi Leadership Data Entry Scheduling Reporting Team Management Communication

Property Administrator

Tricon Residential

May 2023 - Aug 2023 (3 months)

Served as the primary point of contact for tenant inquiries, drafted communications, and supported site teams with building notices and reports. Managed monthly rent collection and produced renewal documents.

Communication Data Entry Reporting Customer Service Problem Solving Organizational Skills

Lead Concierge / Leasing Consultant

Bentall Green Oak

Jun 2021 - May 2023 (1 year 11 months)

Developed a premier front-of-house experience, managed resident communications, and conducted property viewings. Trained staff and analyzed lease performance through reporting.

Customer Service Communication Training Property Management Reporting Problem Solving Sales

Service Express Agent

Westin Harbor Castle Hotel

May 2019 - Mar 2020 (10 months)

Provided timely responses to guest inquiries about hotel services and maintained knowledge of rates and packages. Handled reservations and ensured efficient communication with team members.

Customer Service Communication Reserving Problem Solving Team Collaboration Time Management Organizational Skills

Residence Concierge

St. Regis Hotel Toronto

Jun 2016 - Jan 2018 (1 year 7 months)

Managed requests from residence owners and guests, providing detailed information about amenities and local events. Ensured guest satisfaction through effective communication and follow-up.

Communication Problem Solving Coordination Customer Service Event Planning A R Follow Up Organizational Skills

Education

Degrees, certifications, and relevant coursework

Seneca College

Diploma, Business Administration Management

2017 - 2020

Studied Business Administration Management, focusing on the principles of management, finance, marketing, and operations to prepare for a career in business leadership.