Chloe Holmes

I am an ambitious, results-oriented professional with experience in customer service and data analysis across retail and healthcare sectors. I combine strong communication skills with meticulous attention to detail to deliver excellent service and operational improvements.

At Social Bear and Charlotte Tilbury I supported multichannel customer operations using tools like Agoraplus, Slack, Zendesk, Netsuite, and Elastic Path, contributing to upselling, retention, and high CSAT scores.

As a Data Analyst at Polar Speed Pharmacy I processed high volumes of prescription requests, built advanced Excel dashboards to track KPIs, reduced reporting errors, and ensured full data protection compliance while streamlining stakeholder communication.

I am dedicated to continuous improvement, using initiative and teamwork to reduce response times, boost retention, and exceed targets; I seek a dynamic role where I can apply these strengths to contribute measurable impact.