Looking for a job

Chiyenum Oluji

@chiyenumoluji

I resolve customer inquiries, track requests, and improve support operations through accurate documentation and follow-through.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve inquiries, manage requests accurately, learn support tools and CRM platforms, and contribute to reliable follow-up and customer experience.

I've supported customer and operational workflows at Jonadys, logging and tracking orders, stock concerns, delivery delays, and outstanding requests through resolution.

I maintained accurate records across more than 500,000 transactional data points, investigated discrepancies, prioritized urgent issues, and coordinated clear follow-ups in a remote environment.

I've also built order-fulfilment trackers, handled account-access support simulations, and audited e-commerce support journeys covering delivery, returns, refunds, and incorrect orders. I'm ready to apply my customer communication, troubleshooting, documentation, and CRM skills to deliver reliable customer support.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Forage Academy

Aug 2026 - Aug 2026 (0 months)

Completed a virtual job simulation focused on customer service, applying active listening and empathy to resolve simulated account access issues and practicing clear communication and documentation.

Customer Service Active Listening Empathy Troubleshooting Documentation