@chitrakshirastogi
L2 Production Support Engineer at Tech Mahindra resolving telecom billing issues and scripting production monitoring and health checks.
IndiaAt Tech Mahindra, I provide Level-2 support for live telecom billing systems, resolving technical errors and validation issues across billing workflows.
I create and maintain Unix shell scripts for monitoring, health checks, and automation, and perform basic system administration and performance checks.
I work through ITIL processes in ServiceNow, documenting root-cause analysis and preventive actions. I’m willing to work different business hours and participate in 24×7 on-call rotations.
Work history, roles, and key accomplishments
Provides Level-2 support for live production systems, resolving technical errors and validation issues across billing workflows. Creates and maintains Unix shell scripts for monitoring, health checks, and automation, and works within ITIL processes in ServiceNow.
Degrees, certifications, and relevant coursework
Master's Degree, Computer Science
Master's degree in Computer Science from ABES Engineering College, Ghaziabad, completed in 2020.
Bachelor's Degree, Computer Science
Bachelor's degree in Computer Science from Invertis University, completed in 2018.
ITIL Foundation, IT Service Management
Certification in ITIL Foundation.
Software and tools used professionally
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