chirag sharma

CS

Looking for a job

chirag sharma

@chiragsharma8

Technical Associate at Reliance Jio who supported SAP ERP operations and troubleshot hardware, software, and network issues.

At Reliance Jio, I provided L1 IT technical support, troubleshooting hardware, software, and network issues. I also supported SAP ERP operations by maintaining service requests, work orders, and operational records.

I assisted with Windows configuration and end-user support, and troubleshot LAN/Wi-Fi connectivity using TCP/IP verification and basic network diagnostics. I also prepared MIS reports and maintained technical documentation and asset records.

Experience

Work history, roles, and key accomplishments

RJ

Technical Associate

Reliance Jio

Jun 2025 - Jun 2026 (11 months)

Provided L1 IT technical support, troubleshooting hardware, software, and network issues. Supported SAP ERP operations, Windows configuration, and network diagnostics while preparing MIS reports and maintaining IT documentation.

L1 Technical Support Troubleshooting SAP ERP Windows Administration LAN Wi Fi TCP IP MIS Reporting IT documentation IT Asset Management Customer Support

Education

Degrees, certifications, and relevant coursework

PU

PDM University

Bachelor of Computer Applications, Computer Applications

2020 - 2023

Bachelor of Computer Applications degree from PDM University from 2020 to 2023.

CB

CBSE

Class XII, General Studies

2019 - 2020

Completed Class XII under the Central Board of Secondary Education (CBSE) from 2019 to 2020.

BS

BSEH

Class X, General Studies

2017 - 2018

Completed Class X under the Board of School Education Haryana (BSEH) from 2017 to 2018.

Tech stack

Software and tools used professionally

MySQL

Python

Java

C++

Microsoft Office 365

Microsoft Excel

Git

SQL

Microsoft Word

Microsoft PowerPoint

Availability

Looking for a job

Location

India

Authorized to work in

Salary expectations

140k+ INR

Job categories

IT Support Specialist IT Operations Specialist Desktop Support Technician Systems Administrator Network Support Specialist

Skills

IT Support IT Operations IT Infrastructure Support Desktop Support end user support SAP ERP Windows Administration Windows Server Administration Active Directory User Account Management LAN WAN Networking TCP IP DNS DHCP Wi Fi Configuration

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