Open to opportunities

Chioma Judith

@chiomajudith

Message

I resolve client technical issues and manage secure user access.

Mozambique

Message

What I'm looking for

I'm seeking an IT Support Specialist or Technical Support Specialist role where I can own tickets, deliver prompt and courteous first-line support, meet SLAs, document solutions clearly, and collaborate across teams.

At GTBank, I investigated and resolved high volumes of client technical issues through ticketing systems, Slack, and email while meeting SLA response-time targets. I diagnosed Microsoft 365 and Active Directory authentication and access issues, providing clear step-by-step guidance for non-technical users.

I manage ticket prioritization, account administration, password resets, access control, escalation notes, and troubleshooting documentation. I'm building deeper IT support knowledge through the Google IT Support Professional Certificate and Technical Support Fundamentals on Coursera.

Experience

Work history, roles, and key accomplishments

Support Operations / IT Support Specialist

GTBank

Jan 2024 - Jan 2025 (1 year)

Resolved high volumes of client technical issues via ticketing systems, Slack, and email, meeting SLA targets. Diagnosed and resolved issues in Microsoft 365 and Active Directory, administered user accounts, and built knowledge base documentation to reduce repeat troubleshooting.