Open to opportunities

Yolanda Mbalate

@yolandambalate

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General Manager and IT professional with 8+ years leading operations, networks, and business growth.

Mozambique

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What I'm looking for

I’m looking to drive operational excellence and growth while leveraging my IT and leadership background. I want a multicultural environment, continuous professional development, and opportunities that support international mobility.

I’m a results-driven General Manager with over 8 years of experience spanning business management, entrepreneurship, and information technology. In my current role, I oversee daily operations, budgeting, procurement, inventory management, and supplier relationships while supervising staff and maintaining high customer service standards.

Before this, I led sales operations for a stationery and office supplies business and built a strong technical foundation through roles as a System Administrator/Network Field Engineer Level 1 and Help Desk Intern. I combine leadership, organization, and problem-solving with hands-on IT support—covering system administration, network administration, troubleshooting, and CCTV installation/maintenance—to help businesses run reliably and grow.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Bottle Store & Bar

Jan 2024 - Present (2 years 5 months)

Manage daily operations for a retail bottle store and bar, including budgeting, procurement, and inventory control. Supervise staff, maintain customer service standards, and implement growth strategies through supplier negotiation and performance monitoring.

Operations Management Budgeting Procurement Inventory Management Staff Supervision Customer Service Strategic Planning

Sales Manager

SIKEL Stationery & Office Supplies

Jan 2020 - Nov 2023 (3 years 10 months)

Led sales operations for a stationery and office supplies business, overseeing procurement, inventory management, and supplier/customer relationships. Managed budgeting and stock control and implemented business planning to support growth and profitability.

Sales Management Procurement Inventory Management Budgeting Stock Control Supplier Management Business Planning

System Administrator (L1)

Muehlbauer ID Services GmbH

Jan 2018 - Jan 2020 (2 years)

Administered IT systems and network infrastructure, providing troubleshooting for hardware, software, and connectivity issues. Installed and maintained computer systems and applications while supporting users, network monitoring, preventive maintenance, and CCTV/security systems.

System Administration Network Administration IT Support Network Monitoring Technical Documentation

Help Desk Intern

Ministry of Transport and Communications

Jan 2017 - Jan 2018 (1 year)

Provided first-level technical support by installing and configuring software applications and computer systems. Diagnosed and resolved basic hardware and software issues and assisted with network maintenance and IT support activities.

Help Desk Installation Software Configuration User Support Maintenance

Administrative Assistant Intern

Bagamoyo Primary School

Jan 2015 - Jan 2017 (2 years)

Supported office administration and records management, assisting with payroll processing and procurement. Helped manage stock and supported accountability reporting and HR functions within the school.

Office Administration Records Management Payroll Support Procurement Support HR Support Administrative Coordination

Freelance Tech Support

Self-Employed

Diagnose and repair hardware and software issues for laptops and mobile phones, including operating system installations and software configuration. Troubleshoot performance problems and advise clients on maintenance and technology solutions.

OS Installation Software Configuration Performance Optimization