Dalton Claus Bié

Coordinates the IT support team, planning and prioritizing technical interventions to ensure infrastructure availability above 98% for more than 50 users. Leads implementation of standardized diagnostic procedures, reducing MTTR by 35% and increasing operational efficiency.

Provided technical support to more than 30 users in a multi-site corporate environment, with an average attendance time of under 2 hours. Configured and implemented IT security policies, eliminating 3 critical vulnerabilities identified in an internal audit.

Developed and integrated 5+ IoT solutions for remote monitoring of industrial assets, reducing operating costs by 20%. Designed and implemented embedded systems with micro-controllers (Arduino, ESP32), integrating sensors, actuators and wireless communication.

Provided technical support to more than 25 users in a mission-critical industrial environment, maintaining a 90% SLA. Configured and repaired computers and peripherals, with an 80% resolution rate without escalation to external vendors.

Provided technical and electronics support to clients, with an average response time of under 4 hours. Installed and configured local area networks (LAN/WLAN) in 10+ commercial installations, with a 90% satisfaction rate.

Currently in the third year of an Engineering degree at Universidade Zambeze, expected to complete in 2026.

Completed a program in Systems Automation at Instituto Federal Rio Grande do Sul (IFRS) in 2024.

Completed a program in Electronics and Telecommunications at Escola Nacional de Aeronáutica in 2023.

Completed the IT Support Specialist program at Cisco NetworkAcademy in 2026.