Mz Bimbz
@mzbimbz
Banking operations professional at United Bank for Africa who advanced from customer service to Head of Operations.
CanadaWhat I'm looking for
At United Bank for Africa (UBA), I progressed from Customer Service Representative to Head of Operations, supporting customers and branch operations.
As Head of Operations, I supervised and scheduled staff, reviewed transactions for errors and policy compliance, and prepared accurate reports and records. I also handled escalated customer complaints and trained new team members.
Earlier, I served banking customers with account enquiries, transactions and service requests. I hold a B.Sc. in Accounting from Olabisi Onabanjo University (OOU).
Experience
Work history, roles, and key accomplishments
Managed daily branch operations, supervised staff, and ensured compliance with bank policies. Handled escalated customer complaints and prepared reports.
Provided customer service for banking transactions and account enquiries. Handled complaints, explained products, and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science, Accounting
2013 - 2016
Bachelor of Science in Accounting from Olabisi Onabanjo University, Nigeria, completed in 2016.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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