Chioma Chinecherem

With over five years of dedicated experience in customer service management, I am a result-driven professional committed to delivering exemplary service and support to customers. My journey has equipped me with the skills to assist customers in selecting suitable products and services while resolving financial issues effectively. I pride myself on being a team player and a leader, inspiring my colleagues to perform at their best and fostering a collaborative work environment.

In my recent role as Front Desk at Abdulmalik and Co., I successfully reduced operational costs by 7% through efficient management and diligent maintenance of supply inventory. My ability to manage communications and provide administrative assistance has enhanced productivity within the team. Previously, as a Receptionist at Grape Dew Hotels, I increased the hotel's social media engagement by 19%, showcasing my capability in customer engagement and marketing strategies. I am passionate about upselling and ensuring customer satisfaction, which has been a hallmark of my career.