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Chinyere Ekeji

@chinyereekeji

Customer service representative with 4+ years resolving issues and driving sales.

Nigeria
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What I'm looking for

I’m seeking a customer service & sales role where I can resolve complaints fast, process orders accurately, and use CRM and strong communication to build lasting client relationships and improve satisfaction.

I’m a customer service representative with over 4 years of experience delivering high-quality customer support across service and sales environments. I handle customer complaints, returns, refunds, and exchanges, answer inquiries, and manage incoming phone calls while building trust through open and interactive communication.

I also support business growth by generating leads through calls, emails, and in-person meetings, educating prospects on services, and clearly articulating value to close sales. From processing orders and transactions to accepting and analyzing customer feedback, I use CRM tools and strong communication to improve customer satisfaction and deliver accurate sales activity reports.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University logoOU

Obafemi Awolowo University

Bachelor of Science (B.Sc.), Microbiology

2017 - 2023

Earned a B.Sc. in Microbiology at Obafemi Awolowo University from Nov 2017 to Aug 2023.

MT

Microsoft Office Suite Training

Certification, Microsoft Office

2015 - 2016

Completed training in Microsoft Office suite (MS Word, MS Excel, and PowerPoint) from Jul 2015 to Oct 2016.

Tech stack

Software and tools used professionally

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