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Chinwendu Ositadinma

@chinwenduositadinma

Customer-focused professional with 10+ years of experience in customer service, sales, client relations, and administrative support.

Nigeria

Message

At Beauty by Caesignatures, I managed daily store operations and supported clients from their first inquiry through post-service follow-up. I handled booking changes and service concerns while keeping client profiles to support personalized visits.

I also led brand positioning and managed the store’s social media accounts, shaping its voice and visual direction. I responded to messages and inquiries and confirmed bookings.

At Projects Ng, I resolved purchase and transaction issues and handled high-volume live chat and inbox tickets through HubSpot CRM. I maintained a 98% CSAT score across 60+ daily interactions.

Earlier, I managed client accounts at Unplug Communication ltd and worked in sales at Fareast Mercantile Co. Ltd. At Unplug Communication ltd, I introduced regular account reviews that improved client satisfaction by around 50% over 12 months.

Experience

Work history, roles, and key accomplishments

Customer Experience Representative

Beauty by Caesignatures

Jan 2023 - Aug 2026 (3 years 7 months)

Managed daily operations of a beauty service store, serving as the primary point of contact for clients from first inquiry through post-service follow-up. Owned the end-to-end booking experience and led brand positioning across social media.

Customer Service Booking Management Social Media Management Client Relations Conflict Resolution Communication Skills

Customer Support Executive

Projects Ng

Feb 2020 - Jun 2022 (2 years 4 months)

Resolved client purchase and transaction issues end-to-end, managing high-volume B2C live chat and inbox tickets via HubSpot CRM. Diagnosed root causes across payments and pricing, converting them into prioritized product improvements.

HubSpot Customer Support Live Chat Ticketing Systems Problem Solving Data Analysis

Client Relations Officer

Unplug Communication Ltd

Sep 2016 - Jan 2020 (3 years 4 months)

Managed a portfolio of approximately 10 client accounts, acting as primary contact for queries and escalations. Improved client satisfaction by around 50% over 12 months by introducing regular account reviews.

Client Relations Account Management Escalation Management Coordination Communication Skills

Sales Executive

Fareast Mercantile Co. Ltd

Aug 2014 - Jul 2016 (1 year 11 months)

Drove revenue growth by leading day-to-day marketing and sales activity in the showroom. Advised walk-in customers on product selection and managed sales inquiries and complaints end-to-end.

Sales Marketing Customer Service Product Knowledge Reporting