At Call Gurus, I made high-volume outbound calls to U.S. prospects, qualified leads, and transferred eligible customers. I used Convoso, ReadyMode, Dialer 2.0, and Chase while updating CRM records and meeting daily KPIs.
At ISI (SLI), I managed inbound and outbound calls, generated qualified leads, scheduled appointments, and maintained CRM records.
At Affordable Rent to Own, I conducted outbound calls and used follow-ups to improve conversions while tracking customer interactions.
I also worked as a Customer Support Agent at Optima-Care Solutions and a Call Support Representative at Career Insights. I hold a B.Sc. in Mass Communication from St. Salomon ISMT.
