Chinenye Onwuanumba

I’m a detail-oriented and reliable Virtual Assistant and Customer Support Representative focused on e-commerce operations, order processing, and administrative support. I’m skilled in inventory tracking, logistics coordination, and clear customer communication—especially in remote work settings.

At PreciousNora Hairband, I managed daily customer inquiries via WhatsApp and email, processed customer orders, and maintained accurate order and delivery records using Excel and Google Sheets. I supported logistics coordination by tracking deliveries and communicating with dispatch and logistics partners, and I helped keep customer experience strong by resolving issues and escalating complex cases appropriately.

Previously, at Sharpstone Jewelry (NYSC), I used ZohoERP to automate the end-to-end sales process, including generating digital receipts, tracking 500+ unique SKUs, and maintaining a real-time inventory database with 100% data accuracy. I also conducted weekly stock audits to reduce out-of-stock occurrences by 20%, coordinated multi-channel sales via Instagram and WhatsApp Business (increasing digital sales conversions by 15%), and managed executive calendars with Google Workspace.

I’m continuing to build capability through ALX Virtual Assistant and multiple customer-care and management courses, and I bring a problem-solving mindset to ensure smooth daily operations, accurate records, and excellent customer experience.