Chinenye Emesi
@chinenyeemesi
I resolve customer inquiries and build satisfaction across phone and digital support channels.
NigeriaWhat I'm looking for
I've supported customers at PJEK Enterprises, Sunfab Software Technology, iLand Real Estate, and Century 21 Freedom Group, handling inquiries, complaints, records, and follow-ups across phone and digital channels.
At PJEK Enterprises, I manage inbound and outbound calls, document interactions, update customer information, and meet daily service targets while escalating complex issues when needed. In remote customer support at Sunfab Software Technology, I worked independently to provide product information and ensure timely resolution of requests.
I'm customer-focused, organized, and ready to contribute to customer satisfaction in a remote support role.
Experience
Work history, roles, and key accomplishments
Customer Service Agent / Telemarketer
PJEK Enterprises
Sep 2025 - Present (11 months)
Handled inbound and outbound customer calls, resolved inquiries, and maintained accurate records. Met daily performance targets and ensured customer satisfaction.
Customer Service Representative (Remote)
Sunfab Software Technology
Feb 2025 - Sep 2025 (7 months)
Provided remote customer support via phone and digital channels, resolving inquiries and maintaining records. Worked independently to ensure high customer satisfaction.
Customer Service Representative
iLand Real Estate
Jul 2022 - Jun 2023 (11 months)
Served as first point of contact for clients, handled inquiries, scheduled appointments, and maintained records. Supported administrative tasks and team collaboration.
Customer Service Representative
Century 21 Freedom Group
Feb 2020 - Nov 2020 (9 months)
Responded to customer inquiries, resolved complaints, and maintained accurate records. Collaborated with team members to deliver excellent service.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Science, Early Childhood and Primary Education
Bachelor of Science in Early Childhood and Primary Education from Nnamdi Azikiwe University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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