Open to opportunities

Chinelo Ngene

@chinelongene

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Results-driven professional with 14 years in customer onboarding and marketing.

Nigeria

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What I'm looking for

I seek a dynamic role that fosters collaboration and innovation, allowing me to leverage my expertise in customer success and marketing to drive impactful results.

With over 14 years of experience in customer onboarding and marketing communications, I have honed my skills as a Customer Onboarding Specialist in the fintech industry. My expertise lies in client integration, training, and support, ensuring smooth transitions and high customer satisfaction. I have a proven track record of enhancing brand visibility and driving engagement through comprehensive marketing strategies.

In my recent role as Manager of Client Success & Operations, I led a team of 20, improving service efficiency by 30% and increasing client satisfaction by 25%. I have successfully implemented process improvements that saved significant costs while boosting engagement. My leadership in marketing has resulted in a 35% increase in brand visibility and a substantial rise in customer acquisition, showcasing my ability to deliver impactful marketing campaigns.

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Experience

Work history, roles, and key accomplishments

Current

Manager, Client Success & Operations

Current

Agencia Gutiérrez & Socios

Sep 2023 - Dec 2024 (1 year 3 months)

Led client relations strategies, improving client satisfaction by 25%. Managed a team of 20, enhancing service efficiency by 30% and established KPIs to boost client retention and engagement. Implemented process improvements that saved $150,000 and reduced escalations by 40%.

Client Management Performance Tracking Cross Functional Collaboration Project Management Risk Management Process Improvement

Current

Group Head; Customer Service, Marketing & Product Management

Current

Page Financials

Mar 2018 - Present (7 years 8 months)

Led a customer service team achieving a 95% satisfaction rate and improved retention by 30%. Designed a client onboarding program that reduced churn by 15%. Directed marketing campaigns that increased brand visibility by 35% and launched successful products driving $2M+ in revenue.

Customer Onboarding Marketing Strategy Product Management

Head, Marketing and Brand Communications

Total Health Trust Limited

Jun 2016 - Nov 2017 (1 year 5 months)

Forged strategic collaborations increasing brand recognition by 25%. Redesigned the website leading to a 40% increase in visits. Developed comprehensive marketing strategies enhancing stakeholder engagement and marketing effectiveness.

Brand Management Web Development Marketing Strategy

Head of Marketing & Communications

Mahindra Comviva, Zoto

Apr 2015 - May 2016 (1 year 1 month)

Managed significant budgets generating growth across social channels. Redesigned the mobile app leading to a 100% increase in downloads. Implemented marketing campaigns that consistently achieved revenue targets.

Budget Management Mobile App Marketing Social Media Strategy

Head of Marketing & Public Relations

Jovago.Com (Jumia)

Nov 2013 - Apr 2015 (1 year 5 months)

Amplified social media presence by over 100% and orchestrated partnerships leading to a 50% surge in bookings. Developed local marketing strategies enhancing market penetration.

Social Media Management Public Relations Partnership Development

Online Content Supervisor

Wakanow.Com

Feb 2012 - Oct 2013 (1 year 8 months)

Managed content projects, designed engaging videos, and oversaw content quality. Increased website traffic and fostered brand engagement through effective social media management.

Content Management Video Production Project Management Advertising

Staff Writer/Digital Media Manager/HR Personnel

TW Magazine

Oct 2009 - Nov 2011 (2 years 1 month)

Managed online presence and drove subscription growth through effective campaigns. Conducted news coverage and led HR functions to facilitate organizational operations.

Content Writing HR Management Customer Engagement