CNChinelo Ngene
@chinelongene
Results-driven professional with 14 years in customer onboarding and marketing.
NigeriaWhat I'm looking for
With over 14 years of experience in customer onboarding and marketing communications, I have honed my skills as a Customer Onboarding Specialist in the fintech industry. My expertise lies in client integration, training, and support, ensuring smooth transitions and high customer satisfaction. I have a proven track record of enhancing brand visibility and driving engagement through comprehensive marketing strategies.
In my recent role as Manager of Client Success & Operations, I led a team of 20, improving service efficiency by 30% and increasing client satisfaction by 25%. I have successfully implemented process improvements that saved significant costs while boosting engagement. My leadership in marketing has resulted in a 35% increase in brand visibility and a substantial rise in customer acquisition, showcasing my ability to deliver impactful marketing campaigns.
Experience
Work history, roles, and key accomplishments
Manager, Client Success & Operations
Agencia Gutiérrez & Socios
Sep 2023 - Dec 2024 (1 year 3 months)
Led client relations strategies, improving client satisfaction by 25%. Managed a team of 20, enhancing service efficiency by 30% and established KPIs to boost client retention and engagement. Implemented process improvements that saved $150,000 and reduced escalations by 40%.
Group Head; Customer Service, Marketing & Product Management
Page Financials
Mar 2018 - Present (7 years 4 months)
Led a customer service team achieving a 95% satisfaction rate and improved retention by 30%. Designed a client onboarding program that reduced churn by 15%. Directed marketing campaigns that increased brand visibility by 35% and launched successful products driving $2M+ in revenue.
Head, Marketing and Brand Communications
Total Health Trust Limited
Jun 2016 - Nov 2017 (1 year 5 months)
Forged strategic collaborations increasing brand recognition by 25%. Redesigned the website leading to a 40% increase in visits. Developed comprehensive marketing strategies enhancing stakeholder engagement and marketing effectiveness.
Head of Marketing & Communications
Mahindra Comviva, Zoto
Apr 2015 - May 2016 (1 year 1 month)
Managed significant budgets generating growth across social channels. Redesigned the mobile app leading to a 100% increase in downloads. Implemented marketing campaigns that consistently achieved revenue targets.
Head of Marketing & Public Relations
Jovago.Com (Jumia)
Nov 2013 - Apr 2015 (1 year 5 months)
Amplified social media presence by over 100% and orchestrated partnerships leading to a 50% surge in bookings. Developed local marketing strategies enhancing market penetration.
Online Content Supervisor
Wakanow.Com
Feb 2012 - Oct 2013 (1 year 8 months)
Managed content projects, designed engaging videos, and oversaw content quality. Increased website traffic and fostered brand engagement through effective social media management.
Staff Writer/Digital Media Manager/HR Personnel
TW Magazine
Oct 2009 - Nov 2011 (2 years 1 month)
Managed online presence and drove subscription growth through effective campaigns. Conducted news coverage and led HR functions to facilitate organizational operations.
Education
Degrees, certifications, and relevant coursework
Google Academy
Certification, Digital Marketing
2016 -
Pursuing Google Adwords Certification, focusing on digital marketing strategies and online advertising.
Google Academy
Certification, Mobile Advertising
2016 -
Pursuing Mobile Advertising Certification, enhancing skills in mobile marketing and advertising techniques.
Chartered Institute of Public Relations
Diploma, Public Relations
2015 -
Pursuing a diploma in Public Relations, enhancing skills in communication and public engagement.
TUThe Robert Gordon University
Master of Science, Corporate Communication & Public Affairs
2013 - 2016
UAUniversity of Virginia - Darden Graduate School of Business Administration
Certificate, Business Strategy
2013 - 2013
Completed a certificate in Foundations of Business Strategy, focusing on essential business strategies and frameworks.
CUCornell University
Certificate, Marketing
2013 - 2013
Completed a certificate program focusing on marketing the hospitality brand through new media, including social, mobile, and search strategies.
Abia State University
Bachelor of Arts, Mass Communication
2004 - 2007
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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