Victoria Ojo
@victoriaojo
Customer Success leader driving retention, onboarding, and measurable satisfaction improvements.
NigeriaWhat I'm looking for
I am a customer experience and success specialist with progressive leadership roles across fintech, edtech, and banking sectors. I focus on onboarding, retention, and cross-functional collaboration to deliver measurable customer outcomes.
At my current role I lead a customer success team, conducting onboarding for large volumes of new customers and monitoring usage to identify upsell opportunities that boost satisfaction and revenue.
Previously, I improved retention and customer satisfaction through targeted CRM initiatives and data-driven insights, and supported brand growth and dispute resolution in banking operations.
I combine strong communication, leadership, and analytical skills with practical experience in tools like Intercom, Freshdesk, Zoho, and Google Suite to drive customer-centric programs and operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Dukka
Jan 2024 - Present (1 year 9 months)
Lead onboarding and engagement for new customers, driving a 30% increase in contract renewals and 20% improvement in customer satisfaction through proactive monitoring and stakeholder management.
Customer Relationship Manager
Hiit PLC
Jan 2022 - Jan 2024 (2 years)
Managed customer relationship functions and CRM initiatives that increased retention by 25% and improved satisfaction scores through data-driven campaigns and cross-functional collaboration.
UNCustomer Experience Officer
Union Bank of Nigeria
Nov 2019 - Dec 2021 (2 years 1 month)
Supported customer acquisition and onboarding on alternate channels, managed claims and disputes, and contributed to lead generation and brand positioning to grow market share.
Education
Degrees, certifications, and relevant coursework
Oduduwa University
Bachelor of Science, Biochemistry
Grade: Second Class Honours (Upper Division)
Completed a Bachelor of Science in Biochemistry with Second Class Honours (Upper Division) in November 2018.
Availability
Location
NigeriaAuthorized to work in
Job categories
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