Adaeze Onwudiwe

I’m a Customer Support and AI Evaluation Specialist focused on reviewing customer interactions and evaluating AI-generated responses to improve communication quality. I assess tone, clarity, accuracy, and guideline compliance, then translate findings into actionable improvements.

In my AI Data Annotation & Response Evaluation work, I evaluate AI responses for accuracy, clarity, tone, and guideline compliance. I identify errors, recommend improvements, test prompting techniques, and document findings to support model improvement.

As a Customer Support Specialist, I reviewed 20+ customer interactions daily and used Zendesk to resolve issues. I also identified recurring support issues and recommended process improvements, guiding customers with clear and accurate product information.

Earlier, I managed 100+ customer inquiries weekly across digital channels and created 15+ help articles to reduce repeated support requests. I documented customer feedback to improve support workflows and assisted users with onboarding and platform navigation.