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Mumeenah User

@mumeenahuser

AI Operations and Customer Support professional specializing in AI annotation, prompt evaluation, and quality assurance.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own AI operations and quality—annotating, evaluating prompts, and improving processes—while delivering strong customer support and clear communication across remote teams.

I’m an AI Operations and Customer Support professional with experience in AI annotation, prompt evaluation, and quality assurance. I focus on interpreting guidelines, identifying inconsistencies, and maintaining high accuracy while communicating clearly with remote teams.

In my roles, I’ve managed customer relationships and responded to customer enquiries, while also overseeing daily business operations. I combine customer interactions with data processing and analysis—using tools like Zoho CRM, Google Workspace, Microsoft Office, and Google Sheets—to turn feedback into actionable improvements and strengthen retention.

Experience

Work history, roles, and key accomplishments

Intern

FEMTECH IT

Jul 2015 - Sep 2015 (2 months)

Intern at FEMTECH IT.

AI Ops & Customer Experience

Hugo Academy

May 2025 - Present (1 year 2 months)

Provided remote AI operations and customer experience support with a focus on accuracy. Performed AI annotation, delivered customer service, and produced written documentation using productivity tools.

AI Annotation Customer Service Written Communication Documentation Attention To Detail Accuracy Google Workspace Microsoft Office

AI Annotation & QA Manager

MNBP Essentials

Managed AI annotation and quality assurance work while maintaining customer relationships. Increased customer retention, handled customer enquiries, supported marketing campaigns, and oversaw daily business operations.