Charles User
@charlesuser18
Customer Support Representative at a tech company, resolving product questions and documenting feedback to inform product improvement.
NigeriaWhat I'm looking for
At ConfidentialTechCompany(NDA), I handled customer inquiries through live chat and email, explaining technical information and product features while working to provide a positive customer experience.
I documented customer interactions and feedback to contribute to product improvement, and handled sensitive customer data with accuracy and professionalism.
As a freelance Content Writer & Researcher, I created articles, blog posts, and web copy. I researched and verified information, then edited content for clarity and brand voice.
I'm currently building foundational skills in AI tools and automation. I'm interested in contributing to AI training, data annotation, content evaluation, and conversational AI projects.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Confidential Tech Company
Jan 2022 - Present (4 years 9 months)
Managed a high volume of customer inquiries via live chat and email, ensuring a positive and professional experience. Resolved customer issues by clearly explaining technical information and product features.
Content Writer & Researcher
Freelance
Jan 2020 - Dec 2022 (2 years 11 months)
Created clear, engaging, and well-researched articles, blog posts, and web copy for various clients. Conducted in-depth online research to gather and verify information for content projects.
Administrative Assistant
Nigeria
Jan 2019 - Dec 2020 (1 year 11 months)
Managed day-to-day office operations, including scheduling, correspondence, and record-keeping. Organized and maintained both digital and physical filing systems.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Arts, English Language
Bachelor of Arts in English Language from the University of Uyo, Nigeria, completed in 2019.
Google Digital Skills for Africa, Digital Skills
Completed the Google Digital Skills for Africa certification.
HubSpot
HubSpot Content Marketing Certification, Content Marketing
Completed the HubSpot Content Marketing Certification.
Coursera
AI for Everyone, Artificial Intelligence
Completed the AI for Everyone course on Coursera.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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