chinedu timothy
@chinedutimothy
IT Helpdesk Analyst specializing in Microsoft 365 support and cybersecurity growth.
What I'm looking for
I’m an IT Helpdesk Analyst currently working as an M365 Support Engineer (T2) at LAFARGE AFRICA in Ikoyi, Lagos. I support users globally via remote troubleshooting, resolving Windows and Office issues for Microsoft users with clear, practical communication.
Previously, as an IT Support Technician at FIDELITY PENSION MANAGERS, I provided frontline IT support by diagnosing and resolving hardware and software issues for end-users. I also managed user accounts and permissions, supported secure access control, assisted with basic network configuration, and documented solutions to build a knowledge base that streamlines future requests.
I bring a strong Computer Science background and a long-term focus on cybersecurity. With a B.Sc. in Computer Science (Wellspring University) and a CyberSecurity Professional certification in progress (2025), I’m motivated to grow in a forward-thinking organization and advance toward a cybersecurity career.
Experience
Work history, roles, and key accomplishments
IT Helpdesk Analyst
Lafarge Africa
Jan 2025 - Present (1 year 5 months)
Provide IT helpdesk support and resolve user issues, with current focus on Microsoft 365 (M365) support and Windows/Office troubleshooting. Deliver clear, hands-on problem-solving for end users.
M365 Support Engineer (T2)
Teknowledge
Jan 2025 - Aug 2025 (7 months)
Supported Microsoft users remotely by resolving Windows and Office issues while handling Tier 2 Microsoft 365 support. Worked to ensure timely troubleshooting for a global user base.
Computer Instructor
Amazing Grace Schools
Jan 2023 - Jan 2024 (1 year)
Taught foundational and advanced computer skills, including programming concepts, graphic design, and office productivity software. Delivered technical training to support student learning and practical usage.
Graphics Designer
Copycat Enterprise
Jan 2016 - Jan 2018 (2 years)
Designed marketing materials including brochures, banners, and social media graphics. Supported brand visibility through hands-on graphic design work.
Education
Degrees, certifications, and relevant coursework
CyberSecurity Professional Certification
CyberSecurity Professional Certification, Cybersecurity
Completed a CyberSecurity Professional certification in 2025.
Wellspring University
Bachelor of Science, Computer Science
2019 - 2023
Earned a Bachelor of Science in Computer Science at Wellspring University from September 2019 to October 2023.
Jona-josh College
Graphic Design Certification, Graphic Design
Completed a Graphic Design certification at Jona-josh College in 2016.
Availability
Location
Authorized to work in
Social media
Job categories
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