Open to opportunities

chinedu timothy

@chinedutimothy

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IT Helpdesk Analyst specializing in Microsoft 365 support and cybersecurity growth.

Nigeria

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What I'm looking for

I’m seeking a challenging role in a forward-thinking organization where I can grow and contribute through hands-on IT support, strengthening my Microsoft 365 expertise while advancing toward a career in cybersecurity.

I’m an IT Helpdesk Analyst currently working as an M365 Support Engineer (T2) at LAFARGE AFRICA in Ikoyi, Lagos. I support users globally via remote troubleshooting, resolving Windows and Office issues for Microsoft users with clear, practical communication.

Previously, as an IT Support Technician at FIDELITY PENSION MANAGERS, I provided frontline IT support by diagnosing and resolving hardware and software issues for end-users. I also managed user accounts and permissions, supported secure access control, assisted with basic network configuration, and documented solutions to build a knowledge base that streamlines future requests.

I bring a strong Computer Science background and a long-term focus on cybersecurity. With a B.Sc. in Computer Science (Wellspring University) and a CyberSecurity Professional certification in progress (2025), I’m motivated to grow in a forward-thinking organization and advance toward a cybersecurity career.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Analyst

Current

Lafarge Africa

Jan 2025 - Present (1 year 5 months)

Provide IT helpdesk support and resolve user issues, with current focus on Microsoft 365 (M365) support and Windows/Office troubleshooting. Deliver clear, hands-on problem-solving for end users.

IT Helpdesk Microsoft 365 Support Windows Troubleshooting Remote Technical Support Documentation

M365 Support Engineer (T2)

Teknowledge

Jan 2025 - Aug 2025 (7 months)

Supported Microsoft users remotely by resolving Windows and Office issues while handling Tier 2 Microsoft 365 support. Worked to ensure timely troubleshooting for a global user base.

Tier 2 Support Windows Troubleshooting Remote Support Technical Diagnostics User Support

Computer Instructor

Amazing Grace Schools

Jan 2023 - Jan 2024 (1 year)

Taught foundational and advanced computer skills, including programming concepts, graphic design, and office productivity software. Delivered technical training to support student learning and practical usage.

Programming Basics Productivity Software Technical Tutoring

Graphics Designer

Copycat Enterprise

Jan 2016 - Jan 2018 (2 years)

Designed marketing materials including brochures, banners, and social media graphics. Supported brand visibility through hands-on graphic design work.

Graphic Design Banner Design Social Media Design Branding UI UX Design