At 8th World Technologies, I handle customer calls about orders, deliveries, delays, returns, refunds, and cancellations. I take each request through to a resolution or an escalation, and my customer satisfaction rating is 92%.
I log every interaction in Zendesk with case notes that let a teammate continue without asking the customer to start over. I also use HubSpot, Slack, and Google Workspace to follow up on open requests with other teams.
At Nigeria Customs Service, I supported daily office operations and maintained accurate documents and records. That administrative work informs the care I bring to case documentation and order support.
