Open to opportunities

Chinaza Ikediobi

@chinazaikediobi

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Experienced administrative assistant with a passion for customer service.

Nigeria

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What I'm looking for

I seek a role in a supportive environment that values customer satisfaction and operational excellence, with opportunities for professional growth.

I am an experienced administrative assistant with over two years of expertise in delivering exceptional customer service and comprehensive administrative support. My career has been marked by significant achievements, including leading a team that enhanced operational efficiency and customer satisfaction. I thrive in fast-paced environments and am dedicated to fostering positive relationships with clients and colleagues alike.

Currently, I serve as an Administrative Assistant at The Nest Innovation Technology Park Ltd, where I handle a high volume of customer inquiries and maintain a 95% customer satisfaction rating. My proactive approach has led to a 30% reduction in escalations to management and a 40% decrease in document retrieval time through the implementation of an efficient filing system. I am eager to leverage my skills in a dynamic organization committed to excellence in service delivery.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

The Nest Innovation Technology Park Ltd

Jan 2023 - Present (2 years 5 months)

As an Administrative Assistant, I managed customer inquiries, achieving a 95% satisfaction rating. I resolved complex issues, reducing escalations by 30%, and implemented an efficient filing system that improved document retrieval time by 40%. My role also involved managing executive calendars, enhancing meeting punctuality by 80%.

Customer Service Administrative Support Microsoft Office Critical Thinking Time Management

Customer Service Representative

Magnet Consultant

May 2018 - May 2019 (1 year)

In my role as a Customer Service Representative, I handled a high volume of inquiries, maintaining a 95% customer satisfaction rating. I resolved complex issues, achieving a 100% satisfaction rate and significantly boosting customer loyalty and retention.

Customer Service Problem Solving Communication Customer Relationship Management Team Collaboration

Sales Executive

Chris Peace Multi Business Ltd

Apr 2014 - Apr 2015 (1 year)

As a Sales Executive, I achieved 150% of sales targets in Q3 2023 through effective client engagement and negotiation skills. I also implemented a customer feedback system that resulted in a 20% increase in customer satisfaction ratings.

Sales Client Engagement Negotiation Customer Feedback Performance Metrics

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Oko

Higher National Diploma, Public Administration

2014 - 2016

Completed a Higher National Diploma in Public Administration, focusing on the principles and practices of public service management, administrative processes, and governance.