At JM Carden & Fire Sprinkler Co., I administer Microsoft 365 and automate Active Directory workflows with PowerShell. I also manage hybrid Azure Virtual Desktop and on-premises Windows Server/VMware environments.
During an enterprise ransomware attack associated with the Akira group, I worked with a cybersecurity firm to contain the threat, recover data without paying ransom, restore operations, and implement security measures. I also contributed to a 25% reduction in cybersecurity threats through security controls and ongoing monitoring.
At Dine Brands Global, I gathered restaurant operators’ requirements and translated them into specifications for API-driven middleware integrations connecting POS systems and online ordering platforms across 40+ locations. I developed mapping logic and integration flows for additional POS vendors, and investigated recurring integration failures using MuleSoft flow logs and Salesforce field mapping.
At Cedars-Sinai Medical Center, I maintained the ServiceNow CMDB, provided Tier I-II support, and used SCCM to deploy software and patches to clinical workstations. Earlier, as a Technical Project Coordinator at Deluxe Creation Studio, I assisted with Agile delivery workflows and maintained production documentation for mobile game titles.
