Open to opportunities

Edafe Ukoh

@edafeukoh

Message

I am an IT leader driving cybersecurity, cloud security, and efficient IT support to reduce risk.

United States

Message

What I'm looking for

I seek a senior IT/cybersecurity leadership role where I can drive cloud security, incident response, risk reduction, and IT support optimization in a collaborative, compliance-driven organization focused on measurable outcomes.

I am a results-driven IT leader with over 10 years' experience managing teams, implementing security strategies, and driving digital transformation. I have led cybersecurity operations, reduced operational risk by 40%, and improved incident resolution times by 40% through process improvements and modern tooling.

I specialize in aligning IT security with business objectives across cloud and on-prem environments, deploying SIEM, EDR, PAM, and disaster recovery plans, and delivering large-scale device provisioning and migrations. I bring hands-on skills in Azure/AWS, SCCM, Intune, CrowdStrike, Splunk/Azure Sentinel, and endpoint and network security to ensure continuity and compliance.

Experience

Work history, roles, and key accomplishments

Current

Information Support Analyst

Current

Tata Consulting USA

Dec 2024 - Present (8 months)

Delivered Tier 1–2 support across Windows, macOS, and mobile devices, improving first-call resolution by 30% and reducing new-hire setup time through Autopilot, Intune, and Jamf provisioning.

Azure AD Intune Jamf Autopilot ServiceNow ITIL

Cybersecurity Operations Lead

Transmosis USA

Jun 2021 - Dec 2024 (3 years 6 months)

Led cybersecurity and IT support teams to deploy cloud security, patch management, and disaster recovery plans, reducing operational risk by 40% and cutting travel costs 25% via Poly conferencing across 3 sites. Directed SIEM, PAM, and endpoint security initiatives and incident response using CrowdStrike and Azure Sentinel, reducing average resolution time by 40% and breach impact by 15%.

Cloud Security AWS Azure SCCM Azure Sentinel Splunk Crowdstrike Incident Response Patch Management

IT Support Specialist

Kline Cable TV Ltd USA

Nov 2019 - Jun 2021 (1 year 7 months)

Executed deployment of Windows 10 and Microsoft 365 for over 8,000 users using SCCM and MDT and performed application compatibility and data migration tasks. Closed 95% of help desk tickets within SLA using ServiceNow and Jira, achieving a 90% first-contact resolution rate.

SCCM ServiceNow Jira BeyondTrust Deployment Windows 10 Ticketing

Network Support Specialist

Media Temple USA

Jun 2015 - Nov 2019 (4 years 5 months)

Provided Tier 1–2 network and systems support, managing over 20 Unix and Windows servers and reducing serious system crashes by 25% within 12 months. Managed Active Directory, WSUS patching, and implemented CAS/NMS/POS systems for DVB-T sites to improve operational stability.