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Chima Ojaide

@chimaojaide

Empathetic customer service representative with 9 years of experience.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With 9 years of experience as a Customer Service Representative, I pride myself on my empathetic approach and positive attitude. I have honed my skills in handling cold calls, inbound and outbound sales, upselling, and cross-selling. My ability to effectively manage objections and provide solutions has consistently maximized sales potential, allowing me to meet and exceed revenue targets.

In my recent role at A&D Medical Transport Service, I was responsible for answering calls from patients and healthcare providers, gathering essential information, and coordinating transportation details. My previous experience as a Sales Representative Executive at Davichris Resources involved identifying potential customers, making outbound calls, and establishing long-term relationships to ensure customer satisfaction and loyalty. I am dedicated to delivering exceptional service and building strong connections with clients.

Experience

Work history, roles, and key accomplishments

AS

Inbound Customer Service Representative

A&D Medical Transport Service

Feb 2023 - Mar 2025 (2 years 1 month)

Handled calls from patients and healthcare providers requesting medical transport services. Collected relevant patient information and coordinated transportation details with the dispatch team. Explained available services and ensured proper procedures were followed.

DR

Sales Representative Executive

Davichris Resources

Jan 2016 - Jan 2023 (7 years)

Identified and prospected potential customers through cold calling and networking. Made outbound calls to introduce products and received inbound inquiries. Established strong relationships with customers to ensure satisfaction and loyalty.

Education

Degrees, certifications, and relevant coursework

UI

University of Ibadan

Bachelor of Arts, English

2002 - 2006

Grade: 4.2

Graduated with honours, specialized in English.

Tech stack

Software and tools used professionally

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Chima Ojaide - Inbound Customer Service Representative - A&D Medical Transport Service | Himalayas