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Chile Gac TapiaCT
Looking for a job

Chile Gac Tapia

@chilegactapia

I coordinate client care, schedules, and service solutions across healthcare, retail, and guest-facing operations.

United States
Message

What I'm looking for

I'm looking for a client- and service-focused role where I can coordinate care or operations, solve customer needs, support a collaborative team, and continue learning.

I'm currently a Care Navigator at PASCO, coordinating therapist caseloads, client intake, care resources, and Start of Care onboarding for CNA Family Caregivers. I help clients navigate therapy services while supporting balanced therapist workloads and smooth caregiver onboarding.

My background spans guest service, animal care, retail, lending operations, and Disney Resort dispatch and training. I've supported customers and patients, handled urgent requests, trained new hires, maintained accurate records, and built welcoming relationships with clients, Guests, and community members.

Experience

Work history, roles, and key accomplishments

PA
Current

Care Navigator

PASCO

May 2023 - Present (3 years 5 months)

Develop and maintain therapists' caseloads and schedules, optimizing their time and ensuring a balanced workload. Handle the initial client intake process, including gathering necessary information, assessing client needs, and coordinating with therapists for appropriate placement.

TB
Current

Retail Associate

Two Pals and a Pup Pet Boutique

Oct 2021 - Present (5 years)

Greet customers and their pets with a smile and treats when they walk through the door. Perform essential duties to ensure proper store maintenance, ringing up sales, receiving deliveries, maintaining the back stockroom, and restocking merchandise items in the storefront as needed.

VH

Veterinary Technicians Assistant

VCA Deer Creek Animal Hospital

Oct 2021 - Apr 2023 (1 year 6 months)

Provide quality care and attention to hospital patients. Assist doctors and technicians during examinations, vaccine and medicine administrations, x-ray and ultrasound exams, as well as other duties as needed.

CL

Receptionist and Loan Opener

Carizmic Home Loans

Sep 2020 - Sep 2021 (1 year)

Maintain the office reception area in accordance with office policies. Assist in data management of new and existing borrowers by entering their information in the client database for tracking of caseloads and statistical information.

Disneyland Resort logoDR

Photo Imaging Photographer/OJT & BBB Specialty Trainer

Disneyland Resort

Mar 2012 - Sep 2019 (7 years 6 months)

Capture magical and memorable moments for Guests and problem solve concerns they may experience beyond their control. Facilitate group update training to support operational changes and model new behaviors for the Cast through everyday interactions.

Education

Degrees, certifications, and relevant coursework

Azusa Pacific University logoAU

Azusa Pacific University

Bachelor of Music, Music

Graduated with a Bachelor of Music in 2008.

Tech stack

Software and tools used professionally

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