Adelowo Ogundiran
@adelowoogundiran
Customer-focused account management and support leader in telecom services.
What I'm looking for
I am a customer-focused professional with extensive experience in customer support, account management, and service delivery within the telecom sector. I consistently resolve complex issues, manage enterprise customer accounts, and deliver exceptional customer experiences while maintaining strict SLA compliance.
I have led teams and coached staff to improve service quality, reduce escalations, and cut resolution times; I also perform UAT and product sanity testing to improve go-live reliability. My work has driven process improvements, higher billing accuracy, and stronger stakeholder collaboration.
I produce actionable performance reports to support data-driven decisions and have a proven track record of improving onboarding, reducing attrition, and ensuring regulatory compliance for subscriber databases.
Experience
Work history, roles, and key accomplishments
Customer Support Analyst
MTN Nigeria / Avetium Consult
Aug 2022 - Present (3 years 2 months)
Manage end-to-end account services for enterprise customers, ensuring 100% SLA compliance and >95% on-time billing while reducing escalations through streamlined resolution workflows and UAT to improve go-live reliability.
Customer Service Team Lead
MTN Nigeria / MacTay
Dec 2017 - Aug 2022 (4 years 8 months)
Supervised and mentored customer service officers to improve service quality and compliance, reduced complaint resolution time, and improved onboarding efficiency and subscriber database accuracy for regulatory compliance.
Education
Degrees, certifications, and relevant coursework
National Youth Service Corps (NYSC)
National Service, Community Service
2014 - 2014
Completed mandatory NYSC service year posted to EDA North LGA in Ebonyi State.
University of Ilorin
Bachelor of Science, Statistics
Completed a Bachelor of Science in Statistics at the University of Ilorin, focusing on statistical methods and data analysis.
Availability
Location
Authorized to work in
Job categories
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