Himalayas logo
AO
Open to opportunities

Adelowo Ogundiran

@adelowoogundiran

Customer-focused account management and support leader in telecom services.

Nigeria
Message

What I'm looking for

I seek a role where I can improve customer experience and service delivery, lead and coach teams, and use data-driven processes to reduce escalations and increase operational efficiency.

I am a customer-focused professional with extensive experience in customer support, account management, and service delivery within the telecom sector. I consistently resolve complex issues, manage enterprise customer accounts, and deliver exceptional customer experiences while maintaining strict SLA compliance.

I have led teams and coached staff to improve service quality, reduce escalations, and cut resolution times; I also perform UAT and product sanity testing to improve go-live reliability. My work has driven process improvements, higher billing accuracy, and stronger stakeholder collaboration.

I produce actionable performance reports to support data-driven decisions and have a proven track record of improving onboarding, reducing attrition, and ensuring regulatory compliance for subscriber databases.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NN

National Youth Service Corps (NYSC)

National Service, Community Service

2014 - 2014

Completed mandatory NYSC service year posted to EDA North LGA in Ebonyi State.

University of Ilorin logoUI

University of Ilorin

Bachelor of Science, Statistics

Completed a Bachelor of Science in Statistics at the University of Ilorin, focusing on statistical methods and data analysis.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Adelowo Ogundiran - Customer Support Analyst - MTN Nigeria / Avetium Consult | Himalayas