Open to opportunities

Taweh Othman

@tawehothman

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Dynamic customer-focused professional with 15 years in service and finance.

Nigeria

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What I'm looking for

I seek a role that values customer engagement and offers growth opportunities.

I am a dynamic and customer-focused professional with 15 years of experience in customer service and finance. My career has been defined by my ability to resolve customer complaints and enhance satisfaction through proactive problem-solving. I possess strong communication skills and tech proficiency, excelling in remote work environments while maintaining high productivity and adaptability.

In my most recent role as a Senior Supervisor at ThriveAgric Finance, I collaborated with team members and clients to enhance community engagement and drive social change. I developed training resources that empowered my team, leading to improved operational effectiveness. My efforts in optimizing financial strategies contributed to increased process efficiency and overall organizational excellence. Previously, as a Customer Service Officer at First Bank Nigeria Ltd, I resolved customer complaints and promoted a culture of integrity and service, significantly enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Senior Supervisor

Current

ThriveAgric Finance

Jan 2020 - Apr 2024 (4 years 3 months)

Collaborated with team members and clients to enhance community engagement and drive social change. Developed training resources that empowered team members, leading to improved operational effectiveness. Optimized financial strategies, contributing to increased process efficiency.

Team Collaboration Community Engagement Financial Strategy Training Development Operations

Customer Service Officer

First Bank Nigeria Ltd

Jan 2011 - Jan 2020 (9 years)

Resolved customer complaints by providing prompt and satisfactory solutions, promoting a culture of integrity and service. Enhanced customer satisfaction through proactive problem-solving strategies, resulting in a positive impact on the community.

Customer Satisfaction Relationship Management Problem Solving

Tracking Officer

Media Track Nig Ltd

Jan 2010 - Jan 2011 (1 year)

Monitored client advertisements across media platforms, ensuring compliance with broadcast schedules. Developed systems for transparent reporting, enhancing client satisfaction through effective communication.

Advertising Compliance Management Reporting Client Communication

Education

Degrees, certifications, and relevant coursework

Federal Polytechnic Kaduna

Higher National Diploma (H.N.D), Chemical Engineering

2016 -

Completed a Higher National Diploma in Chemical Engineering, enhancing technical skills and understanding of chemical engineering principles.

Federal Polytechnic Kaduna

Higher National Diploma (H.N.D), Chemical Engineering

2011 - 2016

Pursued a Higher National Diploma in Chemical Engineering, gaining advanced knowledge in chemical processes, project management, and engineering design.

Federal Polytechnic Kaduna

National Diploma (N.D), Chemical Engineering

2009 - 2011

Studied Chemical Engineering, focusing on the principles of chemical processes and the application of engineering techniques to solve problems in the chemical industry.