Chijike Apam

I am a results-driven customer service professional with extensive technical support experience, seeking to leverage my skills in a remote setting to drive customer satisfaction and loyalty. My journey in customer service began at Castles ‘N’ Coasters Event Management & Beauty Home, where I excelled as a Manager and Customer Service Representative from 2020 to 2024. During this time, I provided technical support to customers via phone, email, and chat, successfully resolving 95% of issues on the first contact.

My ability to troubleshoot and resolve complex technical issues has been a key factor in enhancing customer experiences. I collaborated closely with internal teams to address customer complaints and improve overall service quality. I hold a Higher National Diploma in Urban and Regional Planning and have further honed my skills through certifications, including the Certified Technical Support Specialist/Virtual Assistant from ALX Africa. I am passionate about delivering top-tier customer experiences and am eager to contribute to a dynamic team.