Chigozirim Igbokwe
@chigozirimigbokwe
Client-focused customer service and administrative support professional with strong HRM and customer care training.
What I'm looking for
I’m an education graduate (B.Ed. English) who blends clear communication with dependable administrative support. I focus on client experience—building rapport, resolving inquiries, and delivering accurate information across multiple channels.
In my current role, I serve as a primary point of contact for client and parent inquiries, using structured follow-up to support consistent engagement. I also manage sales pipeline communications and maintain precise performance records, grading sheets, and progress reports, while coordinating proactive stakeholder correspondence to keep teams aligned.
Beyond operations, I lead and mentor within a girls’ guild, directing high-volume group sessions and providing behavioral, career, and personal development guidance. I’m actively seeking to bring my customer care foundation and Human Resource Management training into structured corporate environments, including banking operations or virtual administrative roles.
Experience
Work history, roles, and key accomplishments
Client Relations & Sales Representative
Private Academic & Commercial Operations
Jan 2022 - Present (4 years 8 months)
Serves as the primary point of contact for client inquiries, providing product/service information and building long-term customer rapport while supporting sales pipeline follow-ups. Manages sensitive performance records, grading sheets, and progress reports and communicates proactively with parents, clients, and corporate colleagues.
Group Leader, Girls’ Guild
Girls’ Guild Organization
Leads planning and execution of high-volume group sessions and meetings while providing mentorship, behavioral and career counseling to members. Collaborates with local stakeholders to launch and manage youth empowerment initiatives, community service, and personal development workshops.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Education (B.Ed.), English
2018 - 2022
Earned a Bachelor of Education (B.Ed.) in English at Imo State University from 2018 to 2022.
Imo Girls’ College
West African Senior School Certificate (WASSCE)
Completed the West African Senior School Certificate Examination (WASSCE) in 2017 at Imo Girls’ College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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