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Chigozirim Igbokwe

@chigozirimigbokwe

Client-focused customer service and administrative support professional with strong HRM and customer care training.

Nigeria
Message

What I'm looking for

I want a structured corporate role where I can apply customer care and HRM training to support clients, resolve inquiries, and maintain accurate records. I thrive in high-pressure environments and aim to help teams deliver excellent service consistently.

I’m an education graduate (B.Ed. English) who blends clear communication with dependable administrative support. I focus on client experience—building rapport, resolving inquiries, and delivering accurate information across multiple channels.

In my current role, I serve as a primary point of contact for client and parent inquiries, using structured follow-up to support consistent engagement. I also manage sales pipeline communications and maintain precise performance records, grading sheets, and progress reports, while coordinating proactive stakeholder correspondence to keep teams aligned.

Beyond operations, I lead and mentor within a girls’ guild, directing high-volume group sessions and providing behavioral, career, and personal development guidance. I’m actively seeking to bring my customer care foundation and Human Resource Management training into structured corporate environments, including banking operations or virtual administrative roles.

Experience

Work history, roles, and key accomplishments

PO
Current

Client Relations & Sales Representative

Private Academic & Commercial Operations

Jan 2022 - Present (4 years 8 months)

Serves as the primary point of contact for client inquiries, providing product/service information and building long-term customer rapport while supporting sales pipeline follow-ups. Manages sensitive performance records, grading sheets, and progress reports and communicates proactively with parents, clients, and corporate colleagues.

Education

Degrees, certifications, and relevant coursework

IU

Imo State University

Bachelor of Education (B.Ed.), English

2018 - 2022

Earned a Bachelor of Education (B.Ed.) in English at Imo State University from 2018 to 2022.

IC

Imo Girls’ College

West African Senior School Certificate (WASSCE)

Completed the West African Senior School Certificate Examination (WASSCE) in 2017 at Imo Girls’ College.

Tech stack

Software and tools used professionally

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