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Chiedu Molokwu

@chiedumolokwu

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Dedicated customer service representative focused on client satisfaction.

Nigeria

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with a strong commitment to providing quality care and ensuring ultimate customer satisfaction. My experience spans various roles where I have proven my ability to establish and maintain excellent communication and relationships with clients. I excel in identifying customer needs and delivering effective solutions to their problems, backed by excellent time management skills and a comprehensive knowledge of the customer service industry.

Currently, I work as a Lead Nurture Specialist at Alan Deep Learning Inc, where I handle customer inquiries and nurture leads through effective communication. My role involves educating clients about our products and services, scheduling consultations, and resolving any challenges they face. I have also served as a General Virtual Assistant at Maven Alliance, managing property listings and ensuring guest satisfaction through timely responses and professional service.

My background in customer service, combined with my educational qualifications in Mass Communications, has equipped me with the skills necessary to thrive in fast-paced environments. I am passionate about fostering positive relationships and continuously improving service delivery to enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alan Deep Learning Inc

Apr 2021 - Present (4 years 1 month)

Handled customer messages and responded to queries regarding promotions, products, and billing via live chat. Manually nurtured leads by educating them on client offerings and scheduled consultation appointments. Monitored and analyzed live chat trends, resolved client issues, and collaborated with teams to improve lead nurturing processes.

Customer Service Lead Nurturing Live Chat Intercom Client Relationship Management Problem Solving Communication Data Monitoring Data monitoring

General Virtual Assistant

Maven Alliance

Sep 2023 - Mar 2024 (6 months)

Managed multiple property listings on short-term rental platforms, including updating calendars, pricing, and descriptions, while handling all reservation requests and guest communications. Collaborated with cleaners to maintain high standards and addressed guest concerns promptly to ensure positive experiences and reviews.

Customer Service Representative

Koins Microfinance Bank

Jul 2018 - Mar 2019 (8 months)

Ensured timely responses and provided first contact resolution for customer inquiries and complaints. Investigated and resolved complaints efficiently while orienting clients on loan procedures and requirements. Provided advisory services on account operations and credit applications, developing best practices for customer interactions.

Customer Service Complaint Resolution Loan Processing Email Communication Client Advisory Relationship Management Problem Solving

Client Service Representative

Negxy Concept Limited

Jan 2013 - Apr 2014 (1 year 3 months)

Provided customer support via calls and Zendesk, responding to client queries and marketing company services to prospective clients. Strengthened client relationships and followed up on leads, advising on visa and accommodation procedures for studying overseas. Maintained a database of counselled students and applications while staying updated on study abroad programs.