Open to opportunities

Chidinma Onuoha

@chidinmaojo

Message

Customer-focused support professional and QA engineer intern delivering clear solutions and user advocacy.

Nigeria

Message

What I'm looking for

I seek remote or onsite roles in customer support or IT support where I can troubleshoot SaaS products, advocate for users, and grow technical skills within collaborative, user-centered teams.

I am a customer-focused support professional and QA Engineer Intern with experience providing remote assistance via chat and email, troubleshooting SaaS and web-based applications, and documenting user-impacting issues clearly for engineering and product teams. I combine strong written and spoken English, reliability on US-based schedules and rotating shifts, and a solution-oriented mindset to improve customer satisfaction and retention.

I have supported operations and virtual assistant duties, assisted with customer onboarding and billing queries, and verified fixes to ensure product quality before release. I am a fast learner eager to grow in Customer Support and IT Support roles, collaborate effectively with teams, and advocate for users to drive product improvements.

Experience

Work history, roles, and key accomplishments

Current

QA Engineer Intern

Current

InfraStack

Tested SaaS and web applications to identify functional, usability, and performance issues; documented and verified fixes to improve customer experience and reduce regressions.

Manual Testing Bug Reporting Usability Testing Troubleshooting Remote Collaboration

Customer Support Assistant

Lunchpark

Responded to customer inquiries and complaints, resolved order and service issues, and supported daily operations to improve satisfaction and retention.

Customer Support Order Management Email Support Chat Support Customer Advocacy Team Collaboration

Virtual Assistant

Nouvells

Provided remote administrative and customer support via email and chat, managed scheduling and documentation, and maintained confidentiality and responsiveness for clients.

Virtual Assistance Chat Support Scheduling Documentation Time Management Confidentiality