Open to opportunities

Chidera Nwagu

@chideranwagu

Message

My name is Nwagu Chidera and I bring strong passion in creating positive customer experiences.

Nigeria

Message

What I'm looking for

I’m looking for the opportunity to engage directly with people, solve problems and make a good impact with customer satisfaction. I want to be able to connect with people and make their experience as smooth as possible. I’m also hoping to grow my skills professionally, learning new tools and be part of a friendly supportive team that values service.

I have developed excellent communication, problem solving and interpersonal skills. I am committed to understanding the needs and expectations of clients.With a background in sales and customer service for a footwear brand known as NBDA which we used apps like slack to track orders, pending sales, delivered items, and make potential questions or problems clients may have in regards to the service. I also worked as a PR for a nightclub and social media manager for restaurants which allowed me to constantly relate to customers. I also work as an administrator for a foundation known as “Africa Unconquered Foundation” for wounded and injured soldiers. They come to me with their needs and problems. Whatever they need, I make a budget and relay back to management to get the funding. At the end of the month, reports and feedback is given on how much was spent for the month.

Experience

Work history, roles, and key accomplishments

Current

Administrative role/PA

Current

Africa Unconquered Foundation

Oct 2024 - Jul 2025 (9 months)

This is a foundation that works with injured and wounded soldiers. I take care of their personal needs such as transportation, feeding, refreshments, healthcare etc. they come to me with any issues they have, I communicate with the management and get the necessary funding for their needs. I also look for avenues to cut cost which means separating the important needs from the lesser ones.

Data Entry Problem Solving Organizational Skills document preparation Teamwork Multitasking

Social media manager/content

Play Network Africa

Feb 2022 - Jan 2024 (1 year 11 months)

I worked as a social media manager and content creator for their nightlife scene, concerts and events. We were a group of 3. I worked together with them effectively to come up with different marketing strategies to promote their events and gain clientele online. I would post in real time the events that was going on in those spaces. This generated story views for the page.

Social Media Management Content Creation PR

Marketing & communications assistant

Rayven Strategic Communications

Nov 2022 - Feb 2023 (3 months)

This was a new restaurant upcoming space that needed awareness. Built partnerships with influencers to expand brand awareness. Coordinated meetings between project members to develop ideas and set goals. Designed flyers using Canva app for openings and tasting events. Partnered with the chef and bartender to create food and drinks for customers.

Social Media Management Content Creation Marketing Planning Canva

Customer service representative

NBDA

Jan 2022 - Jul 2022 (6 months)

Assisted customers with varying question using product knowledge. Handled customer complaints and providing solutions to guarantee positive outcomes. Responded promptly to enquiries from clients. Managed high volume customers during a trade fair event online. Adhered to the company’s script and mode of answering questions, even adding some new ones.

Communication Skills Customer Service Data Entry

Editor & multimedia department

News Agency of Nigeria (NAN)

Feb 2021 - Feb 2022 (1 year)

I worked as an editor in the news room. We would proof read the news article and make the corrections necessary according to the company’s writing style. Also worked in the multimedia department. We did voiceovers, transcribed, went out for interviews with people on the streets. I was given a role there to train some of the interns on the work we do for the agency.

Communication Skills Interviewing Writing Editor Proofreading