Chidera Emechete
@chideraemechete
I improve customer experiences through high-volume support, retention, quality analysis, and accurate CRM documentation.
United StatesWhat I'm looking for
At OneMCI, I handle high-volume customer inquiries, resolve billing and cancellation concerns, retain clients, and document interactions accurately in CRM systems. As a Quality Analyst, I monitor interactions, investigate complaints, and identify performance trends that improve service quality and operational efficiency.
I've also delivered personalized service at Ross Dress for Less and South-West Farmers Market, supporting sales, transactions, inventory, and customer issue resolution. I bring empathy, active listening, attention to detail, and a consistent focus on outstanding customer experiences.
Experience
Work history, roles, and key accomplishments
Quality Analyst/Customer Service Representative
OneMCI
Nov 2024 - Apr 2026 (1 year 5 months)
Monitored customer interactions to ensure compliance with company policies and quality standards. Evaluated performance trends and investigated complaints to support continuous improvement.
Customer Service Agent/Retention Agent
OneMCI
Mar 2021 - Nov 2024 (3 years 8 months)
Handled high-volume inbound customer inquiries, resolving account, billing, and cancellation concerns. Built strong customer relationships and retained clients by identifying needs and recommending solutions.
Sales Associate
Ross Dress for Less
Apr 2019 - Mar 2021 (1 year 11 months)
Assisted customers with product selection and provided personalized recommendations to increase sales. Processed transactions accurately while maintaining exceptional customer service.
Grocery Store Clerk
South-West Farmers Market
Jan 2018 - Mar 2019 (1 year 2 months)
Processed daily transactions while providing friendly and efficient customer service. Assisted with inventory management, stock replenishment, and product organization.
Education
Degrees, certifications, and relevant coursework
Houdegbe North American University
Bachelor of Science, Banking and Finance
Bachelor of Science in Banking and Finance from Houdegbe North American University, Benin, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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