Chidera Elizabeth
@chideraelizabeth
I resolve customer inquiries and orders across remote channels, maintaining high response, follow-up, and order-accuracy rates.
NigeriaWhat I'm looking for
I've supported customers at Kitchen De`Gracia, Dexa Tech Company, and a quick-service restaurant, handling inquiries, orders, pricing, availability, complaints, and follow-ups across email, WhatsApp, and phone.
I maintain accurate customer records, achieve 95%+ response and follow-up rates, and use Google Workspace, CRM platforms, and project-management tools to keep remote support organized and responsive.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Kitchen De`Gracia
Jun 2024 - Oct 2026 (2 years 4 months)
Managed 15+ customer interactions daily across email, WhatsApp, and phone, providing timely assistance with products, pricing, and orders. Processed and confirmed orders with approximately 98% accuracy and achieved a 95%+ follow-up completion rate.
Customer Support Representative
Dexa Tech Company
Jun 2026 - Aug 2026 (2 months)
Responded to 20+ candidate inquiries daily, providing clear information and resolving questions professionally while maintaining a 95% response rate. Followed up with 15+ prospective candidates weekly and used Google Workspace to track tasks and follow-ups.
Customer Support Representative
Shawarma & Food Service Business
Jan 2021 - May 2023 (2 years 4 months)
Managed 15+ customer interactions daily via WhatsApp, phone, email, and in-person, providing support on orders, menu inquiries, and requests. Processed and confirmed 10+ orders daily, maintaining 95%+ order accuracy and contributing to a 90%+ positive customer experience rate.
Education
Degrees, certifications, and relevant coursework
Imo State University
Bachelor of Science, Banking and Finance
Pursued a Bachelor of Science in Management Sciences with a focus on Banking and Finance.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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