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Doris Amirize

@dorisamirize

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Customer support specialist and virtual assistant delivering reliable CRM-driven remote administrative services.

Nigeria

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What I'm looking for

I seek remote/customer-facing roles where I can use CRM skills, provide exceptional support, and contribute to efficient operations and client satisfaction.

I am a customer support specialist and virtual assistant with experience providing remote administrative support, CRM management, and multi-channel customer service. I have worked with clients to manage email, scheduling, data entry, billing, and order processing while maintaining high satisfaction levels.

My background includes roles in restaurant operations and management where I implemented operational policies, handled customer feedback, monitored inventory, and trained staff to improve efficiency and the customer experience.

I bring strong organizational skills, empathy, proactive communication, problem-solving ability, and experience with CRM platforms and communication tools to support clients and teams in dynamic, remote environments.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Jan 2025 - Present (8 months)

Provided remote administrative support including email management, scheduling, data entry, and document preparation for multiple clients, ensuring smooth operations and positive client relationships.

Scheduling Data Entry document preparation CRM Client Communication Remote Support

Operational Manager

Golden Restaurant

Jan 2020 - Jan 2025 (5 years)

Implemented operational policies and procedures, managed inventory and supplier ordering to control costs, and handled customer feedback to improve dining experience and satisfaction.

Operations Management Inventory Control Supplier Management Customer Feedback Process Improvement Team Collaboration Cost Control

Service Staff

Spicesy Suya Eatries

Jan 2018 - Dec 2022 (4 years 11 months)

Took and processed orders accurately, handled cash and card transactions, maintained cleanliness and organization, and collaborated with team members to ensure efficient restaurant operations.

Order Processing Customer Service Teamwork Communication Problem Solving

Customer Support Specialist

ALX Virtual Assistance

Jan 2013 - Dec 2015 (2 years 11 months)

Delivered customer support via email, chat, and phone, resolving inquiries promptly and maintaining high satisfaction while managing CRM systems and order processing.