Chidalu Duru
@chidaluduru
Virtual Assistant with 5+ years in customer support, inbox management, and administrative operations.
What I'm looking for
I’m a Virtual Assistant with 5+ years of experience across customer support and administrative roles, where I’ve built a reputation for handling requests accurately, promptly, and professionally. I’m comfortable managing the day-to-day details that keep operations moving—especially inbox workflows, scheduling, and client communications.
In my current role as a Virtual Assistant at Boldly, I manage client inboxes, respond to emails, and resolve client requests efficiently. I also schedule meetings, arrange travel, and ensure accuracy in data entry, while supporting social media content planning and creative execution to strengthen online presence.
Before that, I supported guests and daily front-desk operations as a Receptionist at H210 Hotel, handling check-ins/check-outs, billing, and reservation workflows through hotel management software. I also coordinated internal communication and schedules across departments to improve collaboration and maintain smooth service delivery.
Earlier experience as a PRO at NV Lounge and as a Secretary at LizzyUmehChambers strengthened my ability to work with high-volume environments, manage VIP requests with discretion, and prepare organized documentation. I bring strong communication, confidentiality, and multitasking habits—plus practical tools like CRM recordkeeping, QuickBooks (basic), WordPress (basic), and productivity suites—to help teams deliver reliable, client-focused service—especially in remote settings.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Boldly
Jan 2025 - Present (1 year 6 months)
Managed client inboxes and scheduled meetings, travel, and accurate data entry to support day-to-day client operations. Responded to client requests, supported social media content planning, and completed online research and reporting to inform decisions.
Hotel Receptionist
H210 Hotel
Jan 2023 - Jan 2025 (2 years)
Provided high-quality guest support by resolving issues promptly and maintaining guest satisfaction. Managed check-ins/check-outs and billing with accurate records, and used hotel management software for reservations and guest profiles.
PRO (Guest Relations)
NV Lounge
Jan 2021 - Jan 2023 (2 years)
Delivered personalized VIP guest service in high-volume periods to ensure a positive guest experience. Managed discreet guest requests, supported team coordination during events, and applied upselling techniques to increase revenue and customer loyalty.
Secretary
LizzyUmehChambers
Jan 2017 - Jan 2019 (2 years)
Scheduled meetings and maintained calendars to ensure deadlines were met. Managed confidential client communications, prepared and formatted legal documents using Microsoft Word and legal case-management tools, and maintained organized digital filing.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma (HND), Computer Science
2021 -
Higher National Diploma (HND) in Computer Science with coursework including Data Structures & Algorithms, Operating Systems, and Database Management.
Federal Polytechnic Nekede
Ordinary National Diploma (OND), Computer Science
2016 -
Ordinary National Diploma (OND) in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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